The importance of internal training

Internal training is the process from which employees achieve the skills to perform their jobs and is an essential part of any successful business. Training is associated with employee performance and retention. In addition, employees may not reach their full potential and higher levels of productivity will not be achieved unless employees are adequately trained.

A poorly trained work force will eventually lead to poor performance and may result in costly mistakes.


cutTraining impacts organizational competitiveness, revenue and performance. Unfortunately, when the economy slows or when profits decline, many organizations first search for cuts in their training budgets.

Don't get caught in this trap and sacrifice the importance of your employee’s training.

It is essential for employers to maintain the training necessary to compete with other companies in the same field. The costs of training can be reduced and controlled through the development of a comprehensive training plan. The cost can further be reduced by training employees in-house with the use of internal trainers or an e-learning repository of lessons.

A good training plan will answer the following questions:

  • Is there a need for training?
  • Who needs to be trained?
  • Is the training aligned with the organizations strategy and it's objectives?
  • Who will conduct the training?
  • What form of training is best?
  • How will the knowledge and skills learned be transferred to the job?
  • How will the training be monitored and evaluated?

Most employees have some weaknesses in their workplace skills. A good training program will identify these weaknesses and enable them to develop the skills needed to be proficient in their position.

While making a decision on the training your employees will receive, the frequency and type of training they will receive is just as an important decision.

Ask yourself these questions:

  • Do you have internal training staff?
  • Do you have to reach out to outside sources to provide your training?
  • What type of training does your company have access to?
  • Are you restricted to instructor lead training or do you have access to an e-learning repository of lessons which employees can take?
  • Does employee turnover affect your needs for training?



A lot of businesses are turning towards e-learning for their internal training.

E-learning has many benefits when compared to instructor lead training. Here are just a few:

  • Creation of the e-learning training is done once and can be re-used by as many learners as needed.
  • Once the training is created, only periodic maintenance is needed to keep the information current.
  • Training can be done from anywhere. No travel would be required by learners or instructors.
  • There is little need for a training facility or instructors.
  • Tracking of employees scores and attendance can be automatically captured and reported on.
  • Reduced cost for the training budget
  • Training can be created for application training or soft skills.

What are some of your struggles for internal training?

For further reading on the subject, you may find the following helpful:

Victor Lipman for Forbes Magazine