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  • Financial Institution Increases Training Quality Scores from 40 Percent to 90 Percent

    Financial Institution Increases Training Quality Scores from 40 Percent to 90 Percent LONDON – January 31, 2017 – To ensure their excellent customer service commitment was met, one of the UK`s leading financial institutions had to ensure it was easy for employees to navigate their IT systems to effectively deal with client requests and originate new services. The company embarked on a major IT transformation project to update their fragmented systems and processes, to

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