Financial Institution Increases Training Quality Scores from 40 Percent to 90 Percent

LONDON – January 31, 2017 – To ensure their excellent customer service commitment was met, one of the UK`s leading financial institutions had to ensure it was easy for employees to navigate their IT systems to effectively deal with client requests and originate new services. The company embarked on a major IT transformation project to update their fragmented systems and processes, to ultimately put customers at the heart of their operations. To meet the project training requirements, the financial institution selected Assima. The Assima Training Suite (ATS) was used to create a realistic, interactive training experience  by replicating their live systems and using a “show me,” “tell me,” and “let me practice” approach. This enabled users to build their confidence and better serve their customers.

The initiative enabled the financial institution to successfully deliver their customer-centric business transformation, training hundreds of service staff quickly and cost effectively and increasing training quality scores from 40 percent to 90 percent. Assima’s software also anonymized the data in the training system, ensuring protection of their sensitive customer data and that regulatory requirements were met.

Learn more about this transformation project at The Learning Technologies Conference and Exhibition 2017  in Olympia, London on February 1-2 where Assima will exhibit. Find out how Assima’s products and solutions helped the financial company train staff to deliver the best experience across all touch points, build a new customer-centric service approach and protect sensitive customer data throughout the training program.

The Assima team of experts will be on stand E8 to showcase live demos of Assima products and provide insights on how to improve user performance.

In addition, Assima will host a presentation with Andrew Lax, Global Learning Leader, Philips University: Idea to Market, Order to Cash, on February 1st at 1:15 p.m. in Theatre 2 entitled, "Team up for success: how to get global staff adopting a new way of working; taking the 70:20:10 learning concept to reality."

Need more information about Assima products? Contact Assima.

 

About Learning Technologies

Learning Technologies, incorporating Learning and Skills, is Europe’s leading showcase of organisational learning and the technology used to support learning at work. It continues to grow in importance, value and attendance year on year. With more than 7,500 visitors, 150 free L&D seminars, 250 exhibitors and two exhibition halls packed with the latest learning technologies, innovation and best practice it provides a unique and exciting environment for all those involved in workplace learning. http://www.learningtechnologies.co.uk 

About Assima

Assima’s solutions help large organizations improve user performance and increase business efficiency The Four Pillars of Improvement enable our clients to train better, assist better, collaborate better and analyze better

  • Train Better with a highly realistic, virtual, interactive training environment
  • Assist Better with an intelligent overlay that adds information, process guidance and business improvements at the point of need on the job
  • Collaborate Better through a cloud-based, collaborative, multi-device knowledge management platform
  • Analyze Better by monitoring all usage by end-users and application activity supporting detailed analytics

The Assima Training Suite is a CAMSS solution that supports the 70:20:10 model for improving user performance and ultimately providing a better customer experience.

Assima supports its global blue-chip client base through its consulting services divisions from direct operations in 12 countries in Europe, North America and Africa and through strategic partnerships with consulting companies.

To learn more, please visit http://www.assima.net

 

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