Digital Solutions for 70:20:10


Learning on the job is fast becoming a way of life. It is often said that the best training approaches are shaped by combining formal and informal techniques for the most successful performance outcomes. The 70:20:10 learning and development model says that 70% of our learning comes from on-the-job experiences, 20% comes from our relationships with other people and only 10% comes from formal training classes.

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The 70:20:10 model is common in the training, learning and development space that observes how training is sourced and absorbed among learners. Based on this model, learning and development (L&D) professionals shape their approach by combining formal and informal training techniques.

The framework originated more than 40 years ago when a number of studies were developed to carefully monitor how successful managers learn to do their jobs. This research revealed which techniques generated higher performance outcomes and increased effectiveness.




The above visual is sourced from Deakin University, Melbourne.

Think of a learning event you were involved in, perhaps something recent or from years ago. You may have joined a course or one-day class in which you took notes and interacted with the instructor. However, unless you practice the new skills immediately, much of the acquired knowledge will not be retained. It’s not until you are on the job and performing the task on a regular basis, receiving feedback from others, and learning from mistakes, that you become competent.

Recent research conducted by Towards Maturity  and Charles Jennings and published in the article 70+20+10=100: The Evidence Behind the Numbers suggests that using 70:20:10 model is linked to improved organizational performance. Organizations using this approach report that they are:

  • 4x as likely to report that they are responding faster to business change
  • 3x more likely to report an improvement in staff motivation
  • 2x more likely to use performance support tools

To find out more about the 70:20:10 model in practice, we invite you to watch our latest video, delivered by Eleni Iatridis, Chief Learning Officer at Assima, where she shares a real-life case study, "Digital Solutions for 70:20:10". You will learn how one organization applied innovative tools and tactics for critical learning and performance support in support of their global Salesforce rollout.

Watch the video now:



Here's another case study about how one company utilized on the job CRM training to reduce helpdesk calls by 80%, keeping Customer Service Representatives up to date from Day 1 and reducing overall operational costs.

To learn how to utilize a virtual, interactive learning environment to improve performance and increase efficiency as part of the 70:20:10 model, learn more about Assima's solution.

For more information about 70:20:10 please click here.