Onboard call center agents 45% faster and achieve your KPIs
Issues routed by mistake. Agents scrambling for answers. Frustrated employees quitting. What’s the root cause? Training that doesn’t work.
Start training your agents optimally in record time
Trusted by 6 of the 10 largest banks in the US
and 7 of the 10 largest banks in Europe
More User Satisfaction
How Assima improves your call center KPIs
Increase speed to competency with hyper-realistic simulations
Deliver hands-on training from anywhere with no risk to your production system or confidential data. Agents master your processes quickly and deliver top-notch customer service.
Improve Average Handle Time (AHT) and First call resolution (FCR)
Your agents receive precise answers, continuously on-the-job via a Digital Assistant. Knowledge base articles can be fetched from one place in seconds. They solve problems faster and with fewer mistakes by having inputs instantly double-checked.
Maintain your knowledge base effortlessly
Update articles in minutes and translate them in multiple languages without re-recording your process flow from scratch. The most up-to-date information is always at everyone’s fingertips.
“We’ve reduced onboarding times for new contact center staff from 33 days to just 18 days.”
What makes your solution unique?
Assima is the world’s only solution that creates an interactive, hyper-realistic simulation of your software. This lets you deliver the most immersive and effective systems training possible. Agents practice in what looks and feels like your live application. They remember exactly what to do during a call because they’ve done it before.
Does Assima capture my production system’s source code or database?
Absolutely not. When capturing a process, our solution only captures the objects of the user interface. This lets you edit anything your user sees without any risk to your production system.
Does Assima replace my LMS?
No. Assima works in conjunction with your LMS. Assima’s authoring tool and content management platform lets you create content and upload a dynamic link to your LMS. All future updates will be instantly synchronized. No need to reupload content. Your users will always have access to the latest version.
If you don’t have an LMS or if you wish to use Assima to publish and access content, that’s perfectly fine too.
Can Assima replace my sandbox or live training environment?
Yes! We’ve helped Fortune 500 companies save millions on maintenance costs and thousands of hours resetting data, creating dummy data and eliminating sensitive information from training material.
Works with following applications
(And a lot more!)
We improve user performance and increase business efficiency since 2002.
Our team of world-class experts is committed to find the perfect solution and provide long-term support for your specific use case.
505 Maisonneuve West
Montreal, QC, H3A 3C2
Albert Street, Eccles
Manchester, M30 0BL
1043 GR Amsterdam
Edificio FITENI I
Centro de Negocios GlueWork
Furze Road, Sandyford