Onboard call center agents 45% faster and achieve your KPIs

Issues routed by mistake. Agents scrambling for answers. Frustrated employees quitting. What’s the root cause? Training that doesn’t work.

Start training your agents optimally in record time

Trusted by 6 of the 10 largest banks in the US
and 7 of the 10 largest banks in Europe

45%

Faster Training

70%

Cost Reduction

57%

More User
Satisfaction 

80%

Fewer Content
Developers

How Assima improves your call center KPIs

Increase speed to competency with hyper-realistic simulations

Deliver hands-on training from anywhere with no risk to your production system or confidential data. Agents master your processes quickly and deliver top-notch customer service.

Improve Average Handle Time (AHT) and First call resolution (FCR)

Your agents receive precise answers, continuously on-the-job via a Digital Assistant. Knowledge base articles can be fetched from one place in seconds. They solve problems faster and with fewer mistakes by having inputs instantly double-checked.

Maintain your knowledge base effortlessly

Update articles in minutes and translate them in multiple languages without re-recording your process flow from scratch. The most up-to-date information is always at everyone’s fingertips.

“We’ve reduced onboarding times for new contact center staff from 33 days to just 18 days.”

Andy Hurren

Head of Learning, npower

What makes your solution unique?

Assima is the world’s only solution that creates an interactive, hyper-realistic simulation of your software. This lets you deliver the most immersive and effective systems training possible. Agents practice in what looks and feels like your live application. They remember exactly what to do during a call because they’ve done it before.

Does Assima capture my production system’s source code or database?

Absolutely not. When capturing a process, our solution only captures the objects of the user interface. This lets you edit anything your user sees without any risk to your production system.

Does Assima replace my LMS?

No. Assima works in conjunction with your LMS. Assima’s authoring tool and content management platform lets you create content and upload a dynamic link to your LMS. All future updates will be instantly synchronized. No need to reupload content. Your users will always have access to the latest version.

If you don’t have an LMS or if you wish to use Assima to publish and access content, that’s perfectly fine too.

Can Assima replace my sandbox or live training environment?

Yes! We’ve helped Fortune 500 companies save millions on maintenance costs and thousands of hours resetting data, creating dummy data and eliminating sensitive information from training material.

Works with following applications

(And a lot more!)

We improve user performance and increase business efficiency since 2002.

Our team of world-class experts is committed to find the perfect solution and provide long-term support for your specific use case.

Get in touch

Call Us

NA +1 888-312-2974
EMEA +44 (0) 161 768 2368

Canada

505 Maisonneuve West
Suite 400
Montreal, QC, H3A 3C2

USA

3348 Peachtree Rd NE #700 Atlanta, GA 30326

UK

4th Floor 2 City Approach
Albert Street, Eccles
Manchester, M30 0BL

France

38-48, rue Victor Hugo
92300 Levallois-Perret

Netherlands

Kingsfordweg 151
1043 GR Amsterdam

Germany

SAP-Partner Port,
Altrottstr. 31
69190 Walldorf

Denmark

Strandvejen 125
DK-2900 Hellerup

Spain

C/ Edison 3.
Edificio FITENI I
Centro de Negocios GlueWork
28006 Madrid

Ireland

Unit 206, Q House
Furze Road, Sandyford
Dublin 18

Switzerland

Rue du Simplon, 37
1006 Lausanne