How to increase EMR adoption for 85k users seamlessly
Video case study: How to increase EMR adoption for 85,000 users without disrupting patient care
The largest European hospital group, comprising 39 hospitals, needed to harmonise over 85,000 users on a single Electronic Medical Records (EMR) system.
This major undertaking couldn’t affect the patients.
IBM partnered with Assima to deliver a solution: a Digital Coach that provides contextual assistance in the live application.
Users received precise answers on-the-job without stopping in the middle of a task. This allowed them to focus on patient care.
We presented this case study at the ATD Middle East virtual event in June 2020. For a quick 5-minute summary, watch the video below.
IBM’s Zoe Robbins on driving digital transformation with a Digital Coach
- Overview of the Digital Coach. Users received contextual assistance via push notifications, step-by-step guidance and a chatbot powered by IBM Watson.
For more examples of how the Digital Coach is used in hospitals, read this post.
- Monitoring was key to user adoption success: It allows you to track content usage and pinpoint where it could be improved.
Discover how to increase user adoption with our Digital Coach
Train employees faster, improve performance, reduce costs and increase revenues.
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